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Industry News

09/11/2017   NDP Minimum Wage Policy will Increase Costs for Small Business

The NDP BC Government is increasing the hourly minimum wage from the current $10.85/hr, to $11.35/hr, effective September 15, 2017. This is 10 cents an hour more than proposed by the BC Liberals. ... more ›

09/11/2017   Rules Around Parents Serving Alcohol to Minors in Hotel Rooms

This summer a member contacted BCLCA as they had a youth ball team staying with them and the parents and guardians were serving them alcohol in the rooms. The property was concerned that minors were being served illegally and that they had a duty to act to prevent the practice. They spoke to the parents and guardians who just shrugged it off. ... more ›

09/11/2017   Short Term Home Rental Regulation in BC—How Some Communities are Approaching the Issue

The march to regulate short term vacation rentals such as Airbnb and Homestay has begun with the major centres and tourism hot spots leading the way. Airbnb rentals are kind of like jaywalking; technically illegal, but everyone's doing it and no one's really enforcing the rules. ... more ›

07/07/2017   Renting Tiny Homes

A member on Vancouver Island was recently the subject of negative media coverage when the campground evicted people who arrived to stay with a Tiny Home, stating they cannot accommodate permanent residents or mobile homes as they do not comply with their current operating procedures and local government zoning. ... more ›

07/07/2017   Visa and MasterCard Credit Card Surcharge Class Action Lawsuit Settlement

There was a recent settlement to a 2011 lawsuit that alleged Visa and MasterCard rules forced merchants to accept all their credit cards, even ones that charged retailers higher fees. Those rules did not allow merchants to add a surcharge for customers who use these premium cards. ... more ›

05/19/2017   Recreational Fishery Update

The Sport Fishing Advisory Board has been an advisory body to Fisheries and Oceans Canada (DFO) on recreational fisheries since 1964. The BCLCA provides input at 2 levels of the SFAB through member participation on the Main Board and on the South Coast Regional Board. George Bates currently sits on both boards. ... more ›

02/17/2017   Members Concerned Over New Licensing of Groundwater Wells

BCLCA has written to the Honourable Donna Barnett, Minister of State for Rural Economic Development, to request a clarification of the rationale for a new license fee for groundwater wells under the Water Sustainability Act, and what the financial impact for small resort and lodging businesses will be. ... more ›

02/17/2017   Roadabode Releases Second RV Parks Digital Marketing Study

Evanne Schmarder, principle of Roadabode Productions has released the second "Digital Marketing Benchmark Study for Outdoor Hospitality" for 2016/17 which is the follow-up to an effort from 2014/2015 with expanded reach. ... more ›

12/09/2016   BC Parks Announces Campsites Expansion

The Province is investing up to $22.9 million over five years to add 1,900 new campsites. More than 800 campsites will be added to campgrounds in BC's provincial parks and over 1,000 more sites will be built in recreation sites. ... more ›

09/12/2016   Front Desk Training Tips

When guests arrive at our properties, we only have a few minutes to make a great first impression. The first people to interact with the guest are the front desk agents. These people are on their feet for most of an 8 hour shift and have to deal with demanding guests. How they react can make or break our reputation leading to negative and more frequently positive client reviews. ... more ›

07/04/2016   Employers’ Obligations to Seasonal Employees

Employers in the tourism industry often employ seasonal employees during peak times. Though the BC Employment Standards Act (the “Act”) does not, for the most part, distinguish between seasonal and permanent employees, there are some important exceptions. Further, even when the Act applies equally to seasonal and other employees, the nature of seasonal employment, often during busy periods, may lead some employers to inadvertently overlook their legal obligations to such employees. ... more ›

04/01/2016   Time to Review Your Customer Service Strategy

Do you have a Customer Service Strategy or is it a bit hit and miss? Here are six key elements of a service strategy that every accommodation property should follow. ... more ›

02/01/2016   A Green Solution: Cut Your Water Bill by 10% to 25% with the Smart Valve

There's air in your water, and it's costing you money. Water systems are designed to have air flow with water to maintain a constant flow. The only problem is, your water meter doesn't know the difference. ... more ›

11/01/2015   PST on Campsite Electrical Bills when Reselling Power

Businesses in BC are legally able to pass on the cost of hydro (electricity) consumed by a guest at the cost paid by the business to BC Hydro and based on the actual kilowatts consumed by the guest. No rate markup fees are allowed to be charged. ... more ›

06/26/2015   Risk Management – Catastrophic Loss Reduction

As your insurance brokerage Western Financial Group needs to make you aware that severe weather changes are creating new challenges and causing severe damage to properties. ... more ›

03/03/2015   Preventing Leaking Toilets and Saving Water Costs

Google “motel /hotel leaking toilets” and you get pages of guest comments on TripAdvisor about leaking toilets in guest rooms. “The toilet leaked and would not stop running at times and I had to lift the top and jiggle....” “The toilet was leaking and I was told maintenance would not be back until......” ... more ›

01/05/2015   Catch the Latest Trend in Camping and RVing – Glamp Your Camp(ground)!

Would you like to add another revenue stream to your business that will help you to stand out from other campgrounds? ‘Glamping’ your campground could be the solution for you! ... more ›

10/02/2014   BC Ferry Fares Contributing To The Decline In Ridership — Rebound In Traveller Numbers Depends On Lower Rates, Analyst Says

A series of ferry fare increases has resulted in a $2.3 billion reduction in British Columbia’s GDP over a ten year period. This finding is just one of many in a policy paper that examines the socioeconomic impact of BC Ferries’ fare increases from 2003 to 2013. ... more ›

10/01/2014   BCLCA President's Report - Exit Strategy Planning

As I near the end of my first year serving you as President I find my life in transition. I have owned Springbrook Resort, at Skookumchuck in the Kootenay region with my husband Barney for 20 years, and it is time for us to plan our exit strategy. ... more ›

09/29/2014   Replacing Faucet Aerators Reduces Water Use and Saves Dollars $$$

Aerators are the round device on a faucet that restricts the flow of water out of the spout. The flow rating is usually stamped on the side of the aerator and may typically range from 2.5 to as low as 0.5 gpm. (gallons per minute). It might be necessary to remove the aerator to check the rating so grasp it with your fingers and turn it in a clockwise direction to remove the aerator although pliers might be required if it is threaded too tightly. ... more ›

08/07/2014   Monthly LinkedIn Forum Question: Is it a good idea to lower rates to gain market share?

The BC Lodging and Campgrounds Association (members only) LinkedIn Forum posts a monthly question for members to discuss. Here are the posts replying to "Is it a good idea to lower rates to gain market share? " ... more ›

07/30/2014   When a WorkSafeBC Officer Visits Your Workplace

If the very notion of having your workplace inspected brings on a sense of dread, relax, it doesn't have to be a negative experience. One of WorkSafeBC's goals is to help employers establish and maintain a hazard-free environment. Inspections are a key factor in accomplishing that aim, and WorkSafeBC has a unique legal mandate to conduct them. ... more ›

06/20/2014   Tourism Industry Association of BC Profiled BCLCA During Tourism Week

As part of Tourism Week June 16 – 20 the Tourism Industry Association of BC (TIABC) released the following profile on BC Lodging and Campgrounds Association to the media and TIABC members.TIABC's membership includes tourism businesses, destination marketing organizations (DMOs) and tourism industry sector associations, such as the BC Lodging and Campgrounds Association. ... more ›

02/10/2014   How to Protect Your Employees and Your Business from Preventable Workplace Injuries

When you’re a small business owner juggling everything from bookkeeping to marketing to payroll at any given moment, it’s easy to overlook the importance of implementing proactive safety procedures and training. However, the health safety of you and your employees is critical to your business’ success. Workplace accidents come with a personal price for the injured employee, but also cost your business in terms of lost productivity, decreased morale and even an increase in insurance premiums. ... more ›

02/10/2014   The Copyright Police Are Active

A lodging member recently sent the BC Lodging and Campgrounds Association a Copyright Notice e-mail that they received from their internet provider Shaw Cablesystems, which attached an e-mail from IP-Echelon, on behalf of Warner Bros. Entertainment Inc. The notice detailed a guest who had stayed in September and had downloaded copyrighted material that Warner Bros. Entertainment Inc. claimed to have the exclusive rights to. Shaw Cablevision wrote: ... more ›

12/03/2013   Case Study Business Energy Assessment Alpine Lodge Whistler Hostel 8135 Alpine Way, Whistler, BC

On August 14, 2013, Mary Zuccaro, Business Energy Advisor for LiveSmart BC, performed an energy assessment for Alpine Lodge in Whistler, BC. After reviewing all thermal and electrical systems, Ms. Zuccaro explained to the owner, Geoffrey Carr that he qualifies for THREE rebates from FortisBC for replacing a 16 year old boiler with two on-demand systems and a modulating boiler. ... more ›

11/28/2013   The Bed Bug Scam and BBB Advice

The scam involves an e-mail being received with the subject: inquiry from the website. The person asks for the rate for a 2 nights stay and includes "please include your website address please." ... more ›

11/19/2013   Property Assessment Pre-Roll Consultation

Annually the BC Assessment Authority reviews the assessments of campgrounds, seasonal resorts and lodging properties throughout the province. November is the time for the pre-roll consultation and BC Lodging and Campgrounds Association recommends that you contact your BC Assessment appraiser to enquire whether there will be any changes in your assessment or property classification. ... more ›

02/13/2013   The Guest Cycle – Your Legal Obligations

This is the third in a series of articles that looks at the common operating procedures of hotels and motels from the point of view of the law and offers some practical insights for operators. The first article looked at the Hotel Keepers Act. The second article looked at the Right to Refuse Accommodation. The personnel in the front office play a central role in responding to guests' needs, questions, requests, comments, and complaints. The "guest cycle" consists of: 1. Reservation - the offer and acceptance. 2. Registration - formal signing of a register that usually lists basic terms and conditions. 3. Check-out and settlement. ... more ›

02/12/2013   Understanding Refrigerators and Freezers

Refrigerators and freezers are two of the most energy consuming appliances both in a residential and commercial environment. Refrigerators are less energy efficient than most people realize. Their energy efficiency ratings are done under ideal conditions – get a few things wrong and you might end up spending a lot more electricity on cooling your food than necessary. ... more ›

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