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Industry News

06/26/2015   Risk Management – Catastrophic Loss Reduction

As your insurance brokerage Western Financial Group needs to make you aware that severe weather changes are creating new challenges and causing severe damage to properties. ... more ›

03/03/2015   Preventing Leaking Toilets and Saving Water Costs

Google “motel /hotel leaking toilets” and you get pages of guest comments on TripAdvisor about leaking toilets in guest rooms. “The toilet leaked and would not stop running at times and I had to lift the top and jiggle....” “The toilet was leaking and I was told maintenance would not be back until......” ... more ›

01/05/2015   Catch the Latest Trend in Camping and RVing – Glamp Your Camp(ground)!

Would you like to add another revenue stream to your business that will help you to stand out from other campgrounds? ‘Glamping’ your campground could be the solution for you! ... more ›

10/02/2014   BC Ferry Fares Contributing To The Decline In Ridership — Rebound In Traveller Numbers Depends On Lower Rates, Analyst Says

A series of ferry fare increases has resulted in a $2.3 billion reduction in British Columbia’s GDP over a ten year period. This finding is just one of many in a policy paper that examines the socioeconomic impact of BC Ferries’ fare increases from 2003 to 2013. ... more ›

10/01/2014   BCLCA President's Report - Exit Strategy Planning

As I near the end of my first year serving you as President I find my life in transition. I have owned Springbrook Resort, at Skookumchuck in the Kootenay region with my husband Barney for 20 years, and it is time for us to plan our exit strategy. ... more ›

09/29/2014   Replacing Faucet Aerators Reduces Water Use and Saves Dollars $$$

Aerators are the round device on a faucet that restricts the flow of water out of the spout. The flow rating is usually stamped on the side of the aerator and may typically range from 2.5 to as low as 0.5 gpm. (gallons per minute). It might be necessary to remove the aerator to check the rating so grasp it with your fingers and turn it in a clockwise direction to remove the aerator although pliers might be required if it is threaded too tightly. ... more ›

08/07/2014   Monthly LinkedIn Forum Question: Is it a good idea to lower rates to gain market share?

The BC Lodging and Campgrounds Association (members only) LinkedIn Forum posts a monthly question for members to discuss. Here are the posts replying to "Is it a good idea to lower rates to gain market share? " ... more ›

07/30/2014   When a WorkSafeBC Officer Visits Your Workplace

If the very notion of having your workplace inspected brings on a sense of dread, relax, it doesn't have to be a negative experience. One of WorkSafeBC's goals is to help employers establish and maintain a hazard-free environment. Inspections are a key factor in accomplishing that aim, and WorkSafeBC has a unique legal mandate to conduct them. ... more ›

06/20/2014   Tourism Industry Association of BC Profiled BCLCA During Tourism Week

As part of Tourism Week June 16 – 20 the Tourism Industry Association of BC (TIABC) released the following profile on BC Lodging and Campgrounds Association to the media and TIABC members.TIABC's membership includes tourism businesses, destination marketing organizations (DMOs) and tourism industry sector associations, such as the BC Lodging and Campgrounds Association. ... more ›

06/03/2014   Help I Have An Abandoned Car and Trailer Parked On My Property - How Can I Remove It?

This question and variations are posed to the BC Lodging and Campgrounds Association a number of times a year by operators faced with removing an unwanted vehicle on their property. The operators pose the question as they are not sure what authority they have to act and who can assist them in removing the vehicle. ... more ›

05/06/2014   Check-in…Check-out…Oops!

By Bob Pakrul. Campgrounds and other lodging facilities collect a wide variety of personal information about their guests. Some of that information is fairly sensitive, such as credit card numbers. Other information may not be considered as sensitive - for example, check-in and check-out times. However, facility owners should remember that they have privacy obligations with respect to all personal information they collect on their guests, regardless of sensitivity. ... more ›

02/10/2014   How to Protect Your Employees and Your Business from Preventable Workplace Injuries

When you’re a small business owner juggling everything from bookkeeping to marketing to payroll at any given moment, it’s easy to overlook the importance of implementing proactive safety procedures and training. However, the health safety of you and your employees is critical to your business’ success. Workplace accidents come with a personal price for the injured employee, but also cost your business in terms of lost productivity, decreased morale and even an increase in insurance premiums. ... more ›

02/10/2014   The Copyright Police Are Active

A lodging member recently sent the BC Lodging and Campgrounds Association a Copyright Notice e-mail that they received from their internet provider Shaw Cablesystems, which attached an e-mail from IP-Echelon, on behalf of Warner Bros. Entertainment Inc. The notice detailed a guest who had stayed in September and had downloaded copyrighted material that Warner Bros. Entertainment Inc. claimed to have the exclusive rights to. Shaw Cablevision wrote: ... more ›

12/03/2013   Case Study Business Energy Assessment Alpine Lodge Whistler Hostel 8135 Alpine Way, Whistler, BC

On August 14, 2013, Mary Zuccaro, Business Energy Advisor for LiveSmart BC, performed an energy assessment for Alpine Lodge in Whistler, BC. After reviewing all thermal and electrical systems, Ms. Zuccaro explained to the owner, Geoffrey Carr that he qualifies for THREE rebates from FortisBC for replacing a 16 year old boiler with two on-demand systems and a modulating boiler. ... more ›

11/28/2013   The Bed Bug Scam and BBB Advice

The scam involves an e-mail being received with the subject: inquiry from the website. The person asks for the rate for a 2 nights stay and includes "please include your website address please." ... more ›

11/19/2013   Property Assessment Pre-Roll Consultation

Annually the BC Assessment Authority reviews the assessments of campgrounds, seasonal resorts and lodging properties throughout the province. November is the time for the pre-roll consultation and BC Lodging and Campgrounds Association recommends that you contact your BC Assessment appraiser to enquire whether there will be any changes in your assessment or property classification. ... more ›

02/13/2013   The Guest Cycle – Your Legal Obligations

This is the third in a series of articles that looks at the common operating procedures of hotels and motels from the point of view of the law and offers some practical insights for operators. The first article looked at the Hotel Keepers Act. The second article looked at the Right to Refuse Accommodation. The personnel in the front office play a central role in responding to guests' needs, questions, requests, comments, and complaints. The "guest cycle" consists of: 1. Reservation - the offer and acceptance. 2. Registration - formal signing of a register that usually lists basic terms and conditions. 3. Check-out and settlement. ... more ›

02/12/2013   Understanding Refrigerators and Freezers

Refrigerators and freezers are two of the most energy consuming appliances both in a residential and commercial environment. Refrigerators are less energy efficient than most people realize. Their energy efficiency ratings are done under ideal conditions – get a few things wrong and you might end up spending a lot more electricity on cooling your food than necessary. ... more ›

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