Home / About / Customer Service Guarantee BC Lodging and Campgrounds Association has implemented a Customer Service Guarantee which all members are asked to adhere to in the operation of their businesses.

As a member of the BC Lodging and Campgrounds Association members agree:

• To maintain a high degree of cleanliness and to ensure their establishment meets the standards set by Tourism British Columbia for an approved accommodation.

• To provide excellent service and hospitality at all times and to operate their business in a professional and courteous manner.

• To exercise truth in all advertising and to advise guests of any services they are unable to provide.

• To adhere to their policy on cancellations and deposit refunds as published.

• To charge reasonable and appropriate rates at all times.

• To offer fair exchange on U.S. currency.

• To handle any complaints promptly and fairly.