Q. Who is listed in the lodging section of this website?
A. Members of the BC Lodging and Campgrounds Association offering overnight accommodation to the travelling public in independently run resorts, boutique hotels, motels, lodges, cottages, ranches, cabins, RV parks, campgrounds and bed & breakfasts. Want to connect your business to travellers visiting this site? Please see http://www.travel-british-columbia.com/about-us/membership/
Q. Do lodging properties offer pricing deals or stay promotions?
A. If you are travelling on a budget or in the off-season then visit our special offers page where many excellent rates and offers are available see http://www.travel-british-columbia.com/travel-resources/special-offers/
Q. Do you have a Customer Service Guarantee?
A. BC Lodging and Campgrounds Association has implemented a Customer Service Guarantee which all accommodation members are asked to adhere to in the operation of their businesses. Visit http://www.travel-british-columbia.com/about-us/service-gaurantee/
Q. Are properties inspected by an independent body?
A. No. Properties are no longer inspected by Destination BC. This independent onsite inspection to meet an Accommodation Approved status was discontinued in 2014. On this website we carry TripAdvisor peer reviews and ratings to assist you in making your selection. They are located in the details pages of the listings.
Q. Where can I make a complaint about a lodging property?
A. Complaints about accommodation facilities should first be discussed with the manager or owner of the establishment and, if not resolved, be directed to Tourism Business Customer Service, Destination British Columbia, 12th floor, 510 Burrard Street, Vancouver, BC V6C 3A8 or call 1-800-822-7899 or email firstname.lastname@example.org.
Q. How do I make a reservation at a lodging property listed on this website?
A. To make a reservation at a lodging property, contact the property directly by phone or online via their website. Many offer online booking and or email enquiry forms. Listings with an online booking system will display a book now button.
Q. What credit cards are accepted by lodging properties in British Columbia?
A. Generally, both Visa and MasterCard are accepted at all lodging accommodations. Other credit cards may also be accepted such as American Express. Most lodging properties also accept debit cards.
Q. What room rates are quoted on this website?
A. Room rates quoted often range from the lowest rate to highest rate for both the low and high seasons in British Columbia. As rates are subject to change, it is recommended you contact the lodging property directly to confirm rates.
Q. What taxes will I have to pay on my lodging accommodation?
A. An 8% Provincial Sales Tax (PST) is charged by hotels, motels, cottages, inns, resorts and other roofed accommodations on all overnight room rentals, as well as, the 5% Federal Goods and Services Tax (GST). Combined these taxes total 13%.
As well, in British Columbia a Municipal and Regional District Tax (MRDT) of 2% or 3% is charged in some 50+ provincially approved municipalities (towns or cities) by hotels, motels, cottages, inns, resorts and other roofed accommodations. The additional 2% or 3% MRDT is only charged on short-term room rentals and does not apply to overnight campsite rentals.
Q. What amenities do lodging properties typically offer?
A. Lodging properties offer a wide selection of amenities such as WiFi so you can connect with your family and friends, a number are pet friendly so you can bring that special companion with you, others offer continental breakfasts or a full dining experience, and some have housekeeping units so you can cater to your own needs in your own time.
For answers to general travel FAQ's please visit the Travel Advice section.
Background Photo Credit: Destination British Columbia
Header Photo Credit: Hotels Everywhere!