The BC Lodging and Campgrounds Association has implemented a Customer Service Guarantee, which all members of the organization in good standing are asked to adhere to in the operation of their businesses.
To maintain a high degree of cleanliness.
To carry out regular maintenance to ensure guest comfort.
To provide excellent service and hospitality at all times and to operate their business in a professional and courteous manner.
To exercise truth in all advertising and to advise guests of any services they are unable to provide.
To adhere to their policy on cancellations and deposit refunds as published.
To charge reasonable and appropriate rates at all times.
To offer fair exchange on U.S. currency.
To handle any complaints promptly and fairly.
All members in good standing will display the current years decal in their front office window or door:
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